Hamlet ______ by Shakespeare.

Thatis___behaviorandnobodylikesit.

Iftheoldmaximthatthecustomerisalwaysrightstillhasmeaning,thentheairlinesthatplytheworld’sbusiestairroutebetweenLondonandParishaveaflightontheirhands.

TheEurostartrainservicelinkingtheUKandFrenchcapitalsviatheChannelTunneliswinningcustomersinincreasingnumbers.InlateMay,itcarrieditsonemillionthpassenger,havingrunonlyalimitedservicebetweenLondon,ParisandBrusselssinceNovember1994,startingwithtwotrainsadayineachdirectiontoParisandBrussels.By1997,thecompanybelievesthatitwillbecarryingtenmillionpassengersayear,andcontinuetogrowfromthere.

FromJuly,EurostarstepsitsservicetoninetrainseachwaybetweenLondonandParis,andfivebetweenLondonandBrussels.Eachtraincarriesalmost800passengers,210oftheminfirstclass.

Theairlinesestimatethattheywillinitiallylosearound15%-20%oftheirLondon-ParistraffictotherailwaysonceEurostarstartsafullservicelaterthisyear(1995),with15trainsadayeachway.AsimilarservicewillstarttoBrussels.Thedamagewillbelimited,however,theairlinesbelieve,withpassengernumbersreturningtopreviouslevelswithintwotothreeyears.

Intheshortterm,thedamagecausedbythe1millionpeople-levelstravelingbetweenLondonandParisandBrusselsonEurostartrainsmeansthatsomeairservicesarealreadysuffering.Someofthemajorcarrierssaythattheirpassengernumbersaredownbylessthan5%andpointtotheirrivals-ParticularlyAirFrance-ashavingsufferedtheproblems.OntheBrusselsroute,therailwaycompanyhadlesssuccess,andtheairlinesreportanythingfromarounda5%droptonovisibledeclineintraffic.

Theairlines’optimismonreturningtrafficlevelsisbasedonhistoricalprecedent.BritishMidland,forexample,pointstoitsexperienceonHeathrowLeedsBradfordservicewhichsawpassengernumbersfoldby15%whenBritishRailelectrifiedandmodernizedtherailwaylinebetweenLondonandYorkshire.Twoyearslater,travelhadrisenbetweenthetwodestinationstothepointwheretheairlinewascarryingrecordnumbersofpassengers.

1.Britishairlinesconfideinthefactthat__.

A.theyaremorepowerfulthanotherEuropeanairlines.

B.theirtotallosswon’tgobeyondadropof5%passengers.

C.theirtrafficlevelswillreturnin2-3years.

D.travelingbyrailcannevercatchupwithtravelingbyair.

2.Theauthor’sattitudetowardsthedropofpassengersmaybedescribedas__.

A.worried.B.delightedC.puzzled.D.unrivaled.

3.Inthepassage,BritishRail(Para6)ismentionedto__.

A.provideacomparisonwithEurostar.

B.supporttheairlines’optimism.

C.provetheinevitabledropofairpassengers.

D.callforelectrificationandmodernizationoftherailway.

4.Therailway’sBrusselsrouteisbroughtforthtoshowthat__.

A.theEurostartrainserviceisnotdoinggoodbusiness.

B.theairlinescanwellcompetewiththerailway.

C.theEurostartrainserviceonlycausedlittledamage.

D.onlysomeairlines,suchasAirFrance,aresuffering.

5.Thepassageistakenfromthefirstofanessay,fromwhichwemaywellpredictthatinthefollowingparttheauthorisgoingto__.

A.praisetheairlines’clear-mindedness.

B.warntheairlinesofhigh-speedrailservices.

C.proposeareductionofLondon/Parisflights.

D.advisetheairlinestofollowBritishMidlandastheirmodel.

PartIVTranslation

Thesubjectsinhisexperimentwere75collegestudents.TheyrepresentedalllevelsofabilityinEnglish:beginning,intermediate,andnative-speakingstudents.(PassageTwo)

Themotheralmost____whenshelearnedthathersonwasshotdead.